Hyster enjoys a terrific relationship with the majority of its customers due its focus on producing total customer satisfaction through its world class manufacturing. Our goal is to anticipate the requirements of each and every client as well as deal with them with lift trucks that provide the performance, the reliability and the value which they demand.
Hyster fully believes in starting with the customer. The company conducts annual focus groups and offers on-going voice of customer research which is conducted both on-line and in the field. We have more than 400 design engineers to translate that input into smart designs by applying our thorough review gate process. Virtual prototype builds and advanced tools help ensure the best equipment practices come together. Other advanced tools including virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
So as to ensure the lowest cost of ownership and total reliability all of Hyster's machinery are subjected to physical, environmental and virtual tests. Not only do we test against our own standards, but we are also continually testing against the competition's products. Our final tests happen in real-world customer applications so as to make certain that our products have met our strict standards.
Demand-Flow Manufacturing That is Smart and Lean
Our world-class manufacturing at Hyster is driven by DFT or Demand Flow Technology. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to provide total client satisfaction and flawless quality 100 percent of the time, all the time.
Total Quality All The Time
Hyster utilizes an integrated Manufacturing Execution System or MES to initiate quality from the start. The MES is responsible for managing production flow. The MES coordinates line activities like for instance part sequencing and quality verification. It also uses quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each shift. These audits actually hold each employee accountable for consistent quality, combined with the 5s workplace organization in place to help us achieve it.
Hyster offers a variety of high quality features as standard with our products. By remaining committed to our focus on quality and safety, and by being innovative from start to finish, we provide several of the best material handling machines on the market. These are only a few of the reasons the company has become a leader in the business.